SquidTrain LLC (“SquidTrain,” “we,” “us”) is a New York limited liability company located at 1940 Palmer Ave, Ste 1018 Larchmont, NY 10538. This policy explains what information we collect through squidtrain.com and our other web pages that link to it, how we use that information, and the choices you have.
Client engagements are covered by the written agreement for each engagement. Where that agreement and this policy differ, the agreement controls.
Information we collect
Information you give us
- Contact form: your name and email, plus anything else you choose to add, such as your phone number, company, team size, timeline, what you need, and your message.
- Support form: your name and email, plus your phone number, the type of help you need, and your message.
- Email sign-up: your email address.
- Booking a call: your name, email, the time you choose, and any notes you add.
- Payments: card and bank details are collected by our payment processors and handled under their own privacy policies.
- Emails, calls and meetings with us: whatever you choose to share.
Information collected automatically
When you visit the site, our analytics and website tools collect your IP address, browser and device type, the pages you view, the site that referred you, how long you stay, and an approximate location based on your IP address. They do this with cookies and similar technologies, described below.
Information from other sources
We may collect business contact details, such as a name, job title, and work email, from business contact databases, company websites, and professional profiles, to contact businesses we think may benefit from our services.
How we use information
- To answer your questions and support requests and to schedule calls.
- To provide, manage and invoice the services you ask for.
- To send the email updates you signed up for and occasional emails about our services. Every marketing email includes an unsubscribe link.
- To understand how people use the site and improve it.
- To measure the results of our advertising.
- To keep the site secure, prevent spam and abuse, and meet our legal obligations.
Cookies, analytics and advertising
Cookies are small files a website stores in your browser. We use the tools below.
| Tool | Provider | What it does | Your choice |
|---|---|---|---|
| Security cookies | Cloudflare, for HubSpot | Protects the site from bots and attacks | Required for the site to work |
| HubSpot tracking code | HubSpot | Recognizes returning visitors and connects site visits to forms you submit | Block or delete cookies in your browser |
| Google Analytics 4 | Counts visits, pages viewed, and where visitors come from | Google Analytics opt-out add-on | |
| LinkedIn Insight Tag | Measures the results of our LinkedIn ads and lets us show ads to people who visited our site | LinkedIn ad settings |
When you first visit, a cookie banner lets you accept or reject cookies that are not required. You can also block or delete cookies in your browser settings at any time. The site still works, though we may not recognize you on a return visit.
Google, HubSpot and LinkedIn may collect information about your activity on our site and on other websites over time. Our site does not currently respond to browser Do Not Track signals.
How we share information
We share personal information with service providers that help us run the business, and only for that purpose. They include:
- Website, forms, CRM, scheduling and email marketing: HubSpot.
- Sales prospecting and outreach: Apollo.
- Website analytics: Google.
- Business email and files: Microsoft.
- Remote support sessions you choose to join: Zoho.
- Invoicing, accounting and payments: Xero, Stripe, Melio and Lemon Squeezy.
- Advertising measurement: LinkedIn.
- Other software we use to deliver our services, including AI tools, under their business terms.
We may also disclose information when the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business.
We do not sell personal information. LinkedIn receives information about visits to our site through its Insight Tag and uses it to measure and target our ads, as described above.
How long we keep information
We keep contact, inquiry and customer records for up to 3 years after our last contact with you, unless we need them longer for an active business relationship or to meet legal, tax or accounting requirements. Google Analytics keeps detailed visitor data for up to 14 months.
How we protect information
We use reasonable administrative and technical safeguards to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.
Children
This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, email us and we will delete it.
Where we operate
SquidTrain operates in the United States, and the information we collect is stored and processed in the United States.
Your choices
- Marketing email: use the unsubscribe link in any marketing email, or email us.
- Your information: email us to ask what information we hold about you, or to correct or delete it. We reply within one business day.
- Cookies and ads: use the cookie banner, your browser settings, or the opt-out links in the table above.
Changes to this policy
When we update this policy, we post the new version here and change the effective date at the top.
Contact us
SquidTrain LLC
1940 Palmer Ave, Ste 1018 Larchmont, NY 10538
hello@squidtrain.com
914-744-7617